Knowledgebase

MacOS clients

To connect your native MacOS clients use the “Internet Accounts” System Preference settings to add the following accounts:

IMAP

1. Select Mail under Add Other Account…
2. Enter your email address and password
3. Add your domain as incoming and outgoing server (e.g. example.com)
4. Deselect notes

CalDAV

1. Select CalDAV under Add Other Account…
2. Select Automatic and enter your email address (e.g. user@example.com) and password.

CardDAV

1. Select CardDAV under Add Other Account…“
2. Select Automatic and enter your email address (e.g. user@example.com) and password.

Windows 10 Mail

1. Select Add Account
2. Select Advanced setup
3. Select Exchange Active Sync
4. Enter your details:
   • Your username is the same as the email address
   • As Domain use the domain part of your email address
   • As Server use the domain part of your email address
   • Enable SSL

Outlook 365

1. Click the Start button and type in “control panel” in the bottom search line. This opens the Control Panel
2. Select User Accounts
3. Selecting Mail (Microsoft Outlook 2016)(32-bit) will open the Email Account Configuration window.
4. Select Email accounts (Setup email accounts and directories)
5. Select New to add a new account to the list of existing accounts.
6. Select Manual Setup or additional server types. Choose [Next>]
7. Select to connect via Exchange ActiveSync. Choose [Next>]
8. Now enter your details:
   • Your username is the same as the email address
   • As Mail server use the domain part of your email address

Thunderbird

1. Enter your email address and password and click continue
2. Select manual configuration and edit your details:
   • Use example.com as incoming and outgoing server hostname
   • For incoming use SSL over port 993 and normal password
   • For outgoing use SSL over port 465 and normal password
   • Use your full email address ad username for incoming and outgoing

CalDAV

1. Login to webmail and select Show calendar URL from the menu.
2. Copy the second url for read and write access to the calendar.
3. Select New Calendar in Lightning, select On the Network as location, and paste the previous url while selecting the CalDAV format

Android

Use the Exchange account with the default Android applications. All you need is your email address and password.

Should you want to use other applications, please refer to the generic settings below.

Generic Settings

As long as your client application is following the standards, it can be used to connect to Plesk Premium Mail. Below is an overview of the various protocols we support along with the settings you need to enter in your client.

IMAP Settings

• Incoming server (IMAP): example.com
• Port/Security: 993 + TLS
• Authentication: Encrypted Password
• Username: user@example.com
•  

Please use your full and primary email address as username here.

SMTP Settings

• Outgoing server (SMTP): example.com
• Port/Security: 465 + TLS
• Authentication: Encrypted Password
• Username: user@example.com

Please use your full and primary email address as username here.

CardDAV and CalDAV Settings

Please point your CalDAV and CardDAV capable client to these addresses:

For CalDAV: https://example.comor if that did not work: https://webmail.example.com/iRony/calendars/user%40example.com

For CardDAV: https://example.com or if that did not work: https://webmail.example.com/iRony/addressbooks/user%40example.com

When using the alternative address, please make sure to replace the last part (user@example.com and domain) with your actual username or switch to a client that is able to auto-discover the correct addresses based on the short address

ActiveSync/Exchange

Plesk Premium Mail also supports the proprietary ActiveSync protocol (often labelled Exchange in clients). In order to connect your client via this protocol, please use the following server address:

example.com